Refund and Cancellation

Our Refund and Cancellation were last updated on 05/03/2026.

Please read them carefully before using Our Service.

Overview

At New Dynamics Technologies LLP, we value transparency and fairness in all our engagements. This Refund and Cancellation Policy outlines the terms under which clients may request cancellations or refunds for our IT services.

This Refund & Cancellation Policy governs the purchase of the 160 Hours of Remote Developer Support (“Service”) provided by New Dynamics Technologies LLP (“we”, “us”, or “our”).

By purchasing this service, you agree to the terms outlined below.

5-Days Free trial with Money-Back Guarantee

We offer a 5 days free trial with money-back guarantee starting from the date of project kickoff.

If you are not satisfied with the service during the first 5 days, you may request a full refund through the Digistore24 platform. 5 days free trial refund can be claimed within 14 days from the project start date.

To continue with the service please email us on support@newdynamicstech.com after 5 days free trial period confirming your willingness to continue with the service.

Usage Policy

The 160-Hour Developer Block is a prepaid service.

  • Hours once consumed after 14 days from project start date cannot be refunded

  • Unused hours remain valid as per the agreed service timeline

  • Hours may be used flexibly across approved tasks within scope

Non refund scenario

Refunds will not be issued if:

  • More than 14 days have passed since onboarding

  • Work has progressed into core development or milestone delivery

  • Delays are caused by lack of inputs, approvals, or communication from the client

  • The service is paused or stopped at the client’s request after the free trial period

Cancellation Policy

  • Once cancellation is confirmed within the 5 days can be claimed upto 14 days due to platform restrictions.

  • Cancellations after 14 days since onboarding will not be eligible for refunds

  • Any remaining hours after cancellation are forfeited unless otherwise agreed in writing

Refund Processing Timeline

  • Approved refunds are processed within 7–14 business days

  • Refunds are issued to the original payment method

  • Transaction or payment gateway fees (if applicable) may be deducted

Abuse & Fair Use Protection

  • To prevent misuse of the guarantee:

    • We reserve the right to deny refunds in cases of abuse or repeated refund requests

    • Each client is eligible for the refund only once

Contact Information

Created with systeme.io